Secure Payments

Welcome to Secure Payments, the podcast channel which provides useful insights, fireside discussions and knowledge sharing on payment security and compliance. Secure Payments provide easy-to-digest advice, guidance and interesting discussions on a range of issues ...more

Latest Episodes

10

October 27, 2021 00:09:15
Five Data Security Threats and Scares

Five Data Security Threats and Scares

This spooky season, Nicole Von Seggern and Nick Johnson discuss the five data security threats and scares that make the hairs on the back of contact centre managers' necks stand up.  But, fear not, for the duo also cover what protections organisations can put in place to avoid them.    ...

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9

July 21, 2021 00:15:10
Securing payments in 2021 Australia

Securing payments in 2021 Australia

Hackers work around the clock to steal data for profit and these opportunistic cybercriminals are further capitalising on remote working situations. Australian Consumers are rightfully holding businesses accountable for lax data security practices. Join PCI Pal’s CISO, Geoff Forsyth, and Len Power, Channel Account Manager at Comms Channel, in this latest instalment of ‘Secure Payments’. They will discuss the state of payment security within Australian contact centres, and how they can meet the highest compliance and security standards in order to build and maintain customer loyalty and trust. Listeners will learn: How contact centres can process credit card payments securely whilst working from home How a business’s poor data security practice can impact customer loyalty and future spend Looking ahead to PCI DSS 4.0 – what the much anticipated update means for businesses processing card payments, how the auditing process will change and what organisations can do to prepare ...

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8

July 12, 2021 00:20:42
Beyond the cloud contact centre - reimagining service delivery

Beyond the cloud contact centre - reimagining service delivery

PCI Pal was invited to join our partner, 8x8 and joint customer, Liverpool City Council, to speak at this year’s SOCTIM President’s Week conference. In 2020, spurred on by lockdown, public sector IT leaders found themselves at the forefront of a digital communications revolution. The race to keep staff and the local community connected saw many abandon their outdated on-premises systems in favour of cloud communications. Once the immediate need to securely enable a remote contact centre was addressed, innovative organisations, like Liverpool City Council, quickly realised that cloud communications provide far-reaching opportunities to reimagine how they serve the public. This episode is the recording, taken from the conference, where PCI Pal’s Director – Channel Sales, Phil Jude, Liverpool City Council’s Assistant Director ICT, Alison Hughes and 8×8’s Public Sector Director, Russell Tilsed, discuss service delivery best-practice beyond the cloud contact centre and why the public sector is leading the way. - The challenges and opportunities of enabling a cloud contact centre - Lessons learned about empowering an agile workforce - What does good communication look like in the post-pandemic era? - How IT leaders can shape public service delivery models - Maximising performance using AI and IVR automation - How public sector organisations can secure payments while operating remotely - How having the right technology and security solutions in place are key to maximising performance, while also remaining fully compliant. ...

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7

May 19, 2021 00:13:41
PCI DSS v4.0: The challenges for organisations and QSA’s

PCI DSS v4.0: The challenges for organisations and QSA’s

There is a buzz in the compliance industry about the new version of PCI DSS, due for release in early 2022. In this episode, Sujith Parambath, Head of PCI Consulting Services at IT Governance talks with PCI Pal's CISO, Geoff Forsyth, about the new v4.0 standard and the impact it will make to the way organisations achieve PCI compliance. The pair look at what’s new within the standard, how QSA’s will assess companies against the new requirements (including the major shift from a prescriptive to a subjective compliance model) and discuss some of the challenges this will bring for organisations and QSA’s alike. ...

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6

April 22, 2021 00:19:10
Episode Cover

Post Pandemic Payments

In this short episode host, Jane Goodayle, is joined by industry experts to discuss the changes to payments, security and customer experience as a result of the Covid-19 outbreak. Are remote contact centre agents here to stay? If so, how can businesses ensure payments are secure?Has the pandemic changed customer expectations?How has the pandemic impacted the world of payments and security? Are these changes permanent? Guests include:Ciske Van Oosten, Head of Global Business Intelligence, VerizonNeira Jones, PCI Pal Advisory Committee Member, PCI PalJames Tessier, Marketing Insights Lead, Oracle Cory Haynes, VP of Financial Service & Insurance Strategy, TalkdeskEric Bushman, VP Solutions Engineering, Worldpay from FISGeoff Forsyth, CISO, PCI Pal   ...

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5

March 16, 2021 00:24:25
Payments: The Future of Security and CX

Payments: The Future of Security and CX

PCI Pal recently held its inaugural virtual conference 'Payments: The Future of Security and CX'. Attendees from around the globe gathered to discuss and learn about the future of payment security and customer experience. We invited industry experts to host breakout sessions during the conference, sharing their views and insights on the future of payments, compliance, security and customer experience within the contact centre and wider business communications environments. In this epsiode we follow up with some of the event's contributors and probe them further on their views and predictions around the future of payment security and customer experience.   Guests include: Ciske Van Oosten, Head of Global Business Intelligence, Verizon Neira Jones, PCI Pal Advisory Committee Member, PCI Pal James Tessier, Marketing Insights Lead, Oracle Enterprise Communications Cory Haynes, VP of Financial Service & Insurance Strategy, Talkdesk Eric Bushman, VP Solutions Engineering, Worldpay from FIS   ...

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