Five Agenda Items for CISOs in 2021

Episode 4 January 29, 2021 00:28:24
Five Agenda Items for CISOs in 2021
Secure Payments
Five Agenda Items for CISOs in 2021
/

Show Notes

The latest episode ‘Five Agenda Items for CISOs in 2021’ is hosted by PCI Pal's own chief information security officer, Geoff Forsyth, who discusses the key topics on his ‘to do list’ right now. 

The top five topics that CISOs should be thinking about as we enter 2021:

Episode Transcript

No transcript available...

Other Episodes

Episode 3

December 08, 2020 00:23:49

Compliance for the Public Sector

Data breaches and cyberattacks occur on a daily basis and are something every organisation must prepare against. The Public Sector and government departments are, of course, no different. Although the reputational damage and financial consequences of a data breach may be difficult to bear. Ensuring adequate measures are therefore in place to safeguard data is a must, particularly when you take into consideration the significant amount of personal data these types of organisations hold on members of the public. In this podcast, Jane Goodayle is joined by Phil Painting from Civica to discuss the common difficulties public sector organisations face when it comes to securing payments and adhering to PCI DSS. They look into why it is crucial that systems and processes are in place to protect customer information and to ensure your organisation complies with the very latest data protection and security compliance guidance and regulations. ...

Listen

Episode 8

July 12, 2021 00:20:42

Beyond the cloud contact centre - reimagining service delivery

PCI Pal was invited to join our partner, 8x8 and joint customer, Liverpool City Council, to speak at this year’s SOCTIM President’s Week conference. In 2020, spurred on by lockdown, public sector IT leaders found themselves at the forefront of a digital communications revolution. The race to keep staff and the local community connected saw many abandon their outdated on-premises systems in favour of cloud communications. Once the immediate need to securely enable a remote contact centre was addressed, innovative organisations, like Liverpool City Council, quickly realised that cloud communications provide far-reaching opportunities to reimagine how they serve the public. This episode is the recording, taken from the conference, where PCI Pal’s Director – Channel Sales, Phil Jude, Liverpool City Council’s Assistant Director ICT, Alison Hughes and 8×8’s Public Sector Director, Russell Tilsed, discuss service delivery best-practice beyond the cloud contact centre and why the public sector is leading the way. - The challenges and opportunities of enabling a cloud contact centre - Lessons learned about empowering an agile workforce - What does good communication look like in the post-pandemic era? - How IT leaders can shape public service delivery models - Maximising performance using AI and IVR automation - How public sector organisations can secure payments while operating remotely - How having the right technology and security solutions in place are key to maximising performance, while also remaining fully compliant. ...

Listen

Episode 5

March 16, 2021 00:24:25

Payments: The Future of Security and CX

PCI Pal recently held its inaugural virtual conference 'Payments: The Future of Security and CX'. Attendees from around the globe gathered to discuss and learn about the future of payment security and customer experience. We invited industry experts to host breakout sessions during the conference, sharing their views and insights on the future of payments, compliance, security and customer experience within the contact centre and wider business communications environments. In this epsiode we follow up with some of the event's contributors and probe them further on their views and predictions around the future of payment security and customer experience.   Guests include: Ciske Van Oosten, Head of Global Business Intelligence, Verizon Neira Jones, PCI Pal Advisory Committee Member, PCI Pal James Tessier, Marketing Insights Lead, Oracle Enterprise Communications Cory Haynes, VP of Financial Service & Insurance Strategy, Talkdesk Eric Bushman, VP Solutions Engineering, Worldpay from FIS   ...

Listen