In this short episode host, Jane Goodayle, is joined by industry experts to discuss the changes to payments, security and customer experience as a result of the Covid-19 outbreak.
Are remote contact centre agents here to stay? If so, how can businesses ensure payments are secure?
Has the pandemic changed customer expectations?
How has the pandemic impacted the world of payments and security?
Are these changes permanent?
Ciske Van Oosten, Head of Global Business Intelligence, Verizon
Neira Jones, PCI Pal Advisory Committee Member, PCI Pal
James Tessier, Marketing Insights Lead, Oracle
Cory Haynes, VP of Financial Service & Insurance Strategy, Talkdesk
Eric Bushman, VP Solutions Engineering, Worldpay from FIS
Geoff Forsyth, CISO, PCI Pal
The compliance landscape is changing, with the recent release of the updated PCI DSS standard, PCI DSS v4.0. Back in 2020 PCI Pal's CISO, Geoff Forsyth, chatted with Jane Goodayle about 'Compliance in the Cloud'. In the episode, Geoff discussed designing and delivering a global cloud platform for achieving PCI DSS compliance and offered his advice and considerations to organisations embarking on their own cloud journey. The latest episode of Secure Payments sees Jane and Geoff revisit the topic and analyse how the release of PCI DSS v4.0 affects achieving and maintaining Compliance in the Cloud going forward. ...
PCI Pal was invited to join our partner, 8x8 and joint customer, Liverpool City Council, to speak at this year’s SOCTIM President’s Week conference. In 2020, spurred on by lockdown, public sector IT leaders found themselves at the forefront of a digital communications revolution. The race to keep staff and the local community connected saw many abandon their outdated on-premises systems in favour of cloud communications. Once the immediate need to securely enable a remote contact centre was addressed, innovative organisations, like Liverpool City Council, quickly realised that cloud communications provide far-reaching opportunities to reimagine how they serve the public. This episode is the recording, taken from the conference, where PCI Pal’s Director – Channel Sales, Phil Jude, Liverpool City Council’s Assistant Director ICT, Alison Hughes and 8×8’s Public Sector Director, Russell Tilsed, discuss service delivery best-practice beyond the cloud contact centre and why the public sector is leading the way. - The challenges and opportunities of enabling a cloud contact centre - Lessons learned about empowering an agile workforce - What does good communication look like in the post-pandemic era? - How IT leaders can shape public service delivery models - Maximising performance using AI and IVR automation - How public sector organisations can secure payments while operating remotely - How having the right technology and security solutions in place are key to maximising performance, while also remaining fully compliant. ...
There is a buzz in the compliance industry about the new version of PCI DSS, due for release in early 2022. In this episode, Sujith Parambath, Head of PCI Consulting Services at IT Governance talks with PCI Pal's CISO, Geoff Forsyth, about the new v4.0 standard and the impact it will make to the way organisations achieve PCI compliance. The pair look at what’s new within the standard, how QSA’s will assess companies against the new requirements (including the major shift from a prescriptive to a subjective compliance model) and discuss some of the challenges this will bring for organisations and QSA’s alike. ...