We recently held our inaugural virtual event Payments: The Future of Security and CX.
Speakers from our global ecosystem came together to discuss the trends in the market, showcase innovative solutions, and provide insights into the future of payment security and compliance.
In this episode we are joined by some of the event’s speakers where, together, we delve further into the pressing topics for the payments and CX industries in 2022.
Jennifer Rossi – Senior Sales Executive, Worldpay
Mayur Pitamber – Senior Director of International Product Marketing, 8x8
Colin Crowley – CX Advisor, Freshworks
Jayesh Patel - PCI Pal Advisory Committee
Paul Rogers - Chairman, Vendorcom
As we enter the season of resolutions, where many of us are trying to break habits, we discuss why compliance is one habit you should maintain all year round. Jane Goodayle is joined by PCI Pal’s Data Protection Officer, Innes French, to analyse why compliance rates continue to fall and why few organisations are able to keep a minimum baseline of security controls in place. They look at why organisations let compliance slip after the ‘all-important’ first audit and Innes shares advice on how companies can turn compliance into a (good) habit. ...
In this short episode host, Jane Goodayle, is joined by industry experts to discuss the changes to payments, security and customer experience as a result of the Covid-19 outbreak. Are remote contact centre agents here to stay? If so, how can businesses ensure payments are secure?Has the pandemic changed customer expectations?How has the pandemic impacted the world of payments and security? Are these changes permanent? Guests include:Ciske Van Oosten, Head of Global Business Intelligence, VerizonNeira Jones, PCI Pal Advisory Committee Member, PCI PalJames Tessier, Marketing Insights Lead, Oracle Cory Haynes, VP of Financial Service & Insurance Strategy, TalkdeskEric Bushman, VP Solutions Engineering, Worldpay from FISGeoff Forsyth, CISO, PCI Pal ...
In this episode from Secure Payments, we take the time to cover some of the intricacies and actions required of the release of PCI DSS 4.0. The newest regulations have brought with them significant changes and requirements for organisations. PCI Pal recently partnered with industry leader, Verizon, to generate a whitepaper titled ‘Keep Calm and Simplify,’ addressing contact centre best practices in the wake of the updated regulation. In this episode, Verizon’s Head of Global Business Intelligence, Ciske Van Oosten, and PCI Pal’s CISO, Geoff Forsyth, join us to dive a little deeper into the topic surrounding PCI DSS in the contact centre. Highlights include: How global contact centres are undergoing significant change How complexity is increasing in payment security The impact of PCI DSS v4.0 on the contact centre The need for the new set of standards Which PCI DSS requirements are most relevant to the contact centre Solutions to aid contact centres in an improved payment security process Reducing scope of PCI DSS DTMF interception, masking, and how the technology works Next steps following the release of PCI DSS v4.0 Join the discussion now! ...