Post Pandemic Payments

Episode 6 April 22, 2021 00:19:10
Post Pandemic Payments
Secure Payments
Post Pandemic Payments

Show Notes

In this short episode host, Jane Goodayle, is joined by industry experts to discuss the changes to payments, security and customer experience as a result of the Covid-19 outbreak.

Are remote contact centre agents here to stay? If so, how can businesses ensure payments are secure?

Has the pandemic changed customer expectations?

How has the pandemic impacted the world of payments and security? 

Are these changes permanent?

Guests include:
Ciske Van Oosten, Head of Global Business Intelligence, Verizon
Neira Jones, PCI Pal Advisory Committee Member, PCI Pal
James Tessier, Marketing Insights Lead, Oracle 
Cory Haynes, VP of Financial Service & Insurance Strategy, Talkdesk
Eric Bushman, VP Solutions Engineering, Worldpay from FIS
Geoff Forsyth, CISO, PCI Pal


Other Episodes

Episode 7

May 19, 2021 00:13:41
Episode Cover

PCI DSS v4.0: The challenges for organisations and QSA’s

There is a buzz in the compliance industry about the new version of PCI DSS, due for release in early 2022. In this episode, Sujith Parambath, Head of PCI Consulting Services at IT Governance talks with PCI Pal's CISO, Geoff Forsyth, about the new v4.0 standard and the impact it will make to the way organisations achieve PCI compliance. The pair look at what’s new within the standard, how QSA’s will assess companies against the new requirements (including the major shift from a prescriptive to a subjective compliance model) and discuss some of the challenges this will bring for organisations and QSA’s alike. ...


Episode 3

December 08, 2020 00:23:49
Episode Cover

Compliance for the Public Sector

Data breaches and cyberattacks occur on a daily basis and are something every organisation must prepare against. The Public Sector and government departments are, of course, no different. Although the reputational damage and financial consequences of a data breach may be difficult to bear. Ensuring adequate measures are therefore in place to safeguard data is a must, particularly when you take into consideration the significant amount of personal data these types of organisations hold on members of the public. In this podcast, Jane Goodayle is joined by Phil Painting from Civica to discuss the common difficulties public sector organisations face when it comes to securing payments and adhering to PCI DSS. They look into why it is crucial that systems and processes are in place to protect customer information and to ensure your organisation complies with the very latest data protection and security compliance guidance and regulations. ...


Episode 11

November 30, 2021 00:30:08
Episode Cover

Working Smarter - Are you PCI Compliant?

This episode is taken from Calabrio's 'Working Smarter' podcast. PCI Pal's Chief Revenue Officer, Darren Gill, joins Calabrio to discuss PCI Compliance and common misconceptions around the standard before offering businesses advice on how to secure card payments. ...